In order to solve the complaints of the homebuyers from all over the state, the Maharashtra Regulator Authority (MahaRERA) has directed all the local civic bodies to index 606 unregistered projects with the authority immediately. According to MahaRERA authorities, many homebuyers have registered their complaints with them against these projects in the form of ‘source complaints’.
RERA officials said, “We have registered complaints against 717 unregistered projects, of which we were able to get 111 projects registered with MahaRERA over a period of one year.”
As per the July 31 order of the Bombay High Court, it is mandatory for MahaRERA to hear consumer complaints, irrespective of the registration status of the project. Keeping this in mind, MahaRERA has allowed homebuyers to register their complaints on their website from August 16 by paying Rs 5000. Due to this, there has been a surge in the number of complaints as the authority has received 11,249 emails related to such projects.
MahaRERA secretary Vasant Prabhu said, “The authority has initiated action and close to 111 projects have been registered after repeated follow-up. The process of registering the remaining projects is underway. MahaRERA has also informed the planning authorities, which includes municipal corporations, about 135 projects.”
He further elaborated that with this new procedure, now complainants have to fill up a simple form on the MahaRERA website by adding his/her mobile number along with the details of the unregistered project. Once the form will be submitted, a number will be generated for future inquiry. This number will help them to keep a track on the complaint status.
“A standard operating procedure for handling complaints had become essential as the number of projects to be registered will increase in the coming days,” Prabhu said.
As per the MahaRERA data, they have received 3,927 complaints, of which 1158 are being heard, while orders have been passed in 2,255 cases. In the appellate tribunal, 344 appeals have been received. Of these, 97 appeals are in the process of hearing and orders have been passed in 84 cases till now.