The Delhi metro commuters can now give feedback as the DMRC is conducting an online survey, to measure their performance on multiple parameters like availability, accessibility and security.
The Sixth Online Customer Satisfaction Survey is being conducted by the Railway and Transport Strategy Centre (RTSC) in London, that manage CoMET (Community of Metros) and Nova benchmarking groups, till 14th April, 2019.
DMRC released a statement and said that the main objective to conduct the survey is to know what the commuters think about various aspects of metro operations and they can give feedback or suggestions, on improving the quality of service.
The survey forms are available in both Hindi and English language and the commuters can click on the relevant one to submit their feedback by visiting the DMRC website. The official informed that the commuters have to give feedback on multiple features like availability, accessibility, reliability, information availability, quality of service, customer care, safety and security, ease of use, information prior to travel and during the travel, comfort and crowding.
In the statement the DMRC, also said that this kind of survey, organized by the RTSC, is being conducted by metros across the world at the same time, to find out what their passengers think of the service they provide,” the DMRC said. “These metro organizations will compare the results of the surveys, so that they can learn from each other and work toward giving customers even better service.
The Delhi Metro Rail Corporation recently flag-offed the blue line extension that connects Noida City Center with the Electronic city via Sector 34, Sector 52 and 62 sector.